Terms of Service
These Terms of Service ("Terms") are a legally binding agreement between Netflowautostack.com ("we," "our," "us") and you ("you," "user," or "customer"). These Terms govern your use of our mobile applications, website, and related services published through Apple App Store, Google Play, and other compliant application marketplaces. By downloading, installing, or using our applications, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our applications or services. If you are using the services on behalf of a company or other entity, you represent that you have the authority to bind such entity to these Terms.
2. License and Service Access
2.1 Grant of License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use our applications on supported devices for personal, non-commercial purposes. This license does not include any rights to:
- Redistribute, sublicense, or make commercial use of the applications
- Modify, reverse engineer, decompile, or disassemble the applications
- Copy, reproduce, or create derivative works from the applications
- Remove or alter any proprietary notices or labels
2.2 Service Availability
We strive to provide uninterrupted access to our services, but we do not guarantee continuous availability. Services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
2.3 Platform Requirements
Our applications are designed for specific platforms (iOS, Android) and may require minimum system requirements. You are responsible for ensuring your device meets these requirements.
3. Monetization Models (IAA/IAP)
Our applications operate on two primary monetization models:
3.1 In-App Advertising (IAA)
Free versions of our applications include advertisements from third-party advertising networks. By using these free versions, you agree to view advertisements as part of the service. IAA supports our ability to offer applications at no direct cost to users.
3.2 In-App Purchases (IAP)
Our applications offer premium features, virtual goods, and content through in-app purchases. IAP provides an alternative to advertising-supported free versions.
3.3 Subscription Services
Some applications offer subscription-based access to premium features. Subscriptions automatically renew unless cancelled before the renewal date. Subscription management is handled through your Apple App Store or Google Play account.
4. Advertising Terms
4.1 Third-Party Ads
Our applications display advertisements served by third-party advertising networks, including but not limited to:
- Google AdMob
- Meta Audience Network
- AppLovin MAX
- Unity Ads
- IronSource
- Liftoff (Vungle)
- AdColony
- Chartboost
- Pangle
- Smaato
- InMobi
- Mintegral
- Ogury
- StartApp
4.2 Ad Types
Our applications may display the following advertising formats:
- Splash Ads: Full-screen ads displayed at app launch
- Interstitial Ads: Full-screen ads between content transitions
- Rewarded Video Ads: Voluntary video ads for in-app rewards
- Banner Ads: Persistent banner advertisements
- Native Ads: Content-matched advertisements
- Rewarded Interstitial Ads: Optional full-screen ads for rewards
4.3 Ad Interference Prohibited
You agree not to interfere with, modify, block, or otherwise impair the display of advertisements. Any attempt to bypass, remove, or modify ads violates these Terms and may result in immediate account termination.
4.4 Ad Content
Advertisement content is provided by third parties. We do not endorse, guarantee, or assume responsibility for the products, services, or claims made in advertisements. Any transactions with advertisers are solely between you and the advertiser.
5. In-App Purchases
5.1 Purchase Authorization
All purchases are processed through Apple App Store or Google Play. You must authorize payments through your platform account. We do not collect payment information directly.
5.2 Virtual Goods Ownership
Virtual currency, items, and content ("Virtual Goods") obtained through IAP are licensed to you under these Terms, not sold. Virtual Goods:
- Have no real-world monetary value
- Cannot be exchanged for cash or legal tender
- Are non-transferable to other users or accounts
- May be modified, discontinued, or invalidated at our discretion
5.3 Consumable and Non-Consumable Purchases
- Consumable Items: Virtual currency, one-time use items, and consumable content. These are consumed upon use and cannot be restored.
- Non-Consumable Items: Permanent unlocks and features. These are available on all devices linked to your account.
5.4 Refund Policy
All refunds for IAP must be requested through Apple App Store or Google Play. Our refund policy follows platform guidelines:
- Apple: Refund requests are handled per Apple's refund policy. Contact Apple Support or request refunds via reportproblem.apple.com.
- Google Play: Refund requests can be submitted within 48 hours for accidental purchases. Longer refund windows may apply in certain jurisdictions.
Except as required by law, we do not provide refunds for:
- Consumed virtual goods
- Virtual goods obtained through IAA
- Subscriptions after the billing period has started
5.5 Subscription Management
Subscriptions can be cancelled through your device settings:
- iOS: Settings > [Your Name] > Subscriptions
- Android: Play Store > Profile > Payments & Subscriptions > Subscriptions
Cancellation takes effect at the end of the current billing period. We do not prorate refunds for partial periods.
6. User Conduct
You agree to use our applications responsibly and lawfully. You must:
- Comply with all applicable laws and regulations
- Respect the rights of other users
- Not interfere with the proper functioning of our services
- Not attempt to gain unauthorized access to any systems or accounts
- Maintain the security of your account credentials
7. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Reverse Engineering: Decompiling, disassembling, or reverse engineering our applications
- Exploitation: Exploiting bugs, glitches, or vulnerabilities to gain unfair advantages
- Fraud: Engaging in fraudulent activities, including fake reviews or artificial engagement
- Cheating: Using unauthorized software, bots, or hacks to manipulate gameplay
- Account Sharing: Sharing accounts or selling access to your account
- Data Mining: Scraping, harvesting, or extracting data from our services
- Spam: Sending unsolicited communications or spam
- Harassment: Harassing, threatening, or intimidating other users
- Illegal Content: Posting or sharing illegal, obscene, or offensive content
- Impersonation: Pretending to be us, our employees, or affiliated parties
Violations may result in immediate termination of your access to our services and legal action.
8. Intellectual Property
8.1 Our Intellectual Property
We retain all intellectual property rights in our applications, including:
- Software code and architecture
- Visual designs, graphics, and user interfaces
- Brand names, logos, and trademarks
- Content created by us
8.2 User Content
You retain ownership of content you create and submit. However, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute your user-generated content in connection with our services.
8.3 Trademarks
All trademarks, service marks, and trade names are the property of their respective owners. Use of third-party trademarks does not imply endorsement.
9. Third-Party Content
9.1 Third-Party Services
Our applications may integrate or link to third-party services, websites, or content. We are not responsible for the content, accuracy, or opinions expressed by third parties.
9.2 Third-Party SDKs
Our applications include third-party software development kits (SDKs) for advertising, analytics, and functionality. These SDKs operate under their own terms and privacy policies.
9.3 User-Generated Content
We do not endorse or guarantee the accuracy of user-generated content. Users are responsible for their own content and its consequences.
10. Disclaimers
10.1 "As Is" Basis
OUR APPLICATIONS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10.2 No Guarantees
We do not guarantee that:
- Services will be uninterrupted, secure, or error-free
- Defects will be corrected
- Services will meet your specific requirements
- Results obtained from using the services will be accurate or reliable
10.3 Third-Party Disclaimers
WE ARE NOT RESPONSIBLE FOR THE CONTENT, ACCURACY, OR OPINIONS EXPRESSED BY THIRD PARTIES, INCLUDING ADVERTISERS AND PARTNER SERVICES.
11. Limitation of Liability
11.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.
11.2 Cap on Liability
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.
11.3 Exceptions
These limitations do not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of obligations implied by law
- Any other liability that cannot be limited or excluded by law
12. Account Termination
12.1 Termination by You
You may terminate your account at any time through the in-app account deletion feature. Upon termination:
- Your right to access the account ceases immediately
- All virtual goods associated with the account are forfeited
- You may lose access to content purchased through IAP
12.2 Termination by Us
We may suspend or terminate your access to our services at our discretion, including but not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Abusive behavior toward staff or other users
- Non-payment of fees (if applicable)
12.3 Effect of Termination
Upon termination, we may delete your account and associated data in accordance with our Privacy Policy and applicable law. You will not be entitled to compensation for terminated accounts or forfeited virtual goods.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. This choice of law applies regardless of where you access our services from.
Some jurisdictions may not allow the exclusion of implied warranties or limitations of liability, in which case some of the above exclusions and limitations may not apply to you.
14. Dispute Resolution
14.1 Informal Resolution
Before initiating formal proceedings, you agree to contact us and attempt to resolve any dispute informally. We will make good faith efforts to resolve the issue.
14.2 Arbitration
Any dispute, controversy, or claim arising from these Terms or your use of our services shall be settled by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) or another mutually agreed arbitration institution.
14.3 Class Action Waiver
YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.
14.4 Time Limit
You agree that any claim or cause of action must be filed within one (1) year of when it arose, or it will be permanently barred.
15. Changes to Terms
15.1 Right to Modify
We reserve the right to modify these Terms at any time. Material changes will be communicated through:
- In-app notifications
- Updates to this page
- Email notification (where applicable)
15.2 Continued Use
Your continued use of our services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using our services and delete the applications.
15.3 No Retroactive Changes
Changes to these Terms will not be applied retroactively unless required by law.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: contact@netflowautostack.com
Business Support: support@netflowautostack.com
Address: Hanoi High Tech Park, Hoai Duc District, Hanoi, Vietnam